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Tuesday, May 30, 2006

A Quick Customer Service Lesson

As The Girl and I have moved on with the condo hunt, we've left behind tons of realtor leads, online mortgage offers and related third party deals.

One doesn't seem to get the message. They continue to send us an email reminding us that their great offer is still on the table. The reason we didn't take them up on their offer is because we never got a human to call us back. I think I know why. All of their correspondance is signed:


A Client Care Team Member

Perhaps their entire company is run by form letters? Seriously, people, if you want to do "Client Care" ... at least assign a name to the letter. Nobody wants to talk to your mail daemon.

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